1. Who We Are
KeyClean Victoria Inc. ("KeyClean", "we", "us", or "our") is a professional cleaning company operating in Victoria, British Columbia, Canada. We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA BC).
2. Information We Collect
We collect personal information you provide directly when you request a quote, book a service, or contact us. This includes:
- Identity information: First and last name
- Contact information: Email address, phone number (including WhatsApp)
- Service address: Property address for cleaning services
- Service details: Unit type, move-out date, property access instructions, special requests
- Payment information: Processed securely through third-party payment providers (we do not store card details)
- Communications: Messages sent to us via email, WhatsApp, or our website forms
We do not collect sensitive personal information (such as SIN numbers, health data, or government IDs).
3. How We Use Your Information
We use your personal information only for the purposes for which it was collected:
- To respond to your quote request and schedule cleaning services
- To communicate about your booking (confirmations, reminders, follow-ups)
- To process payments and send invoices
- To send photo confirmations and service completion reports
- To improve our services and respond to feedback
- To comply with legal and regulatory obligations
We do not use your information for unsolicited marketing without your consent.
4. How We Share Your Information
We do not sell your personal information. We may share limited information with trusted third-party service providers only as necessary to deliver our services:
- Formspree — for processing form submissions and email delivery
- Notion — for internal booking management and records
- Google (Calendar/Gmail) — for scheduling and communications
- Stripe / Wave — for payment processing and invoicing
All third-party providers are required to handle your data in compliance with applicable privacy laws.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Booking records are generally retained for 7 years for tax and legal purposes. You may request deletion of your information at any time (subject to legal retention requirements).
6. Your Rights Under PIPEDA
As an individual whose personal information we hold, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request that inaccurate information be corrected
- Withdrawal of consent — withdraw consent to our use of your data (where applicable)
- Complaint — file a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us using the information below. We will respond within 30 days.
7. Security
We implement reasonable safeguards to protect your personal information against unauthorized access, use, disclosure, or loss. Our website uses HTTPS encryption. Access to your data is restricted to authorized personnel only.
8. Cookies
Our website may use minimal cookies or local storage for basic functionality. We do not use tracking cookies or third-party advertising cookies. No personal data is collected automatically through cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions, requests, or complaints, contact our Privacy Officer:
KeyClean Victoria Inc.
Victoria, BC, Canada
Email: info@keycleanvictoria.ca
Phone: (778) 400-1222
You may also contact the Office of the Privacy Commissioner of Canada: www.priv.gc.ca · 1-800-282-1376